Shipping policy
Shipping Policy
Last Updated: July 2026
At Next Collection, we are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy before placing your order.
Order Processing
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Orders are processed within 1–3 business days after payment is confirmed.
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Orders are processed Monday through Friday, excluding weekends and public holidays.
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During sales, holidays, or peak seasons, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
| Region | Estimated Delivery |
|---|---|
| United States | 3–7 Business Days |
| Canada | 5–10 Business Days |
| United Kingdom | 5–10 Business Days |
| Australia | 7–14 Business Days |
| International | 7–21 Business Days |
Delivery times are estimates and may vary due to customs, weather conditions, or carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
Free Shipping may be available on qualifying orders during promotional periods.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package's delivery status.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your purchase.
Next Collection is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears lost:
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Contact the shipping carrier using your tracking number.
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If you still need assistance, contact our customer support team, and we'll be happy to help.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Damaged Packages
If your order arrives damaged:
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Take clear photos of the package and product.
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Contact us within 48 hours of delivery.
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Include your order number and photos so we can resolve the issue promptly.
Shipping Restrictions
We currently ship to most countries. However, some locations may not be eligible for delivery due to shipping carrier limitations or local regulations.
Contact Us
If you have any questions about shipping, please contact us:
Next Collection
📧 Email: info@nextcollection.us
🕒 Customer Support: Monday–Friday, 9:00 AM – 5:00 PM
Thank you for choosing Next Collection. We appreciate your trust and look forward to delivering your order with care.